Customer Comments
Integrity Automotive Maintenance & Repair is totally committed to your satisfaction. Our customers, their vehicles and the relationships we establish with both over time as professionals and members of the community that we live, work and contribute to is our primary focus. Below are comments from many of our customers who have placed their trust in our staff and their vehicles in our hands for everything from routine maintenance to major repairs.
You guys are great. In fact, one of the only reasons we put up with driving this 12 year old jeep is because of your excellent service! Thanks so much! Stacy H
Nate, I have always had the best of care and attention at Integrity…….that’s why I keep coming backJ I met Tom, what a nice young man…He was very kind, courteous and articulate, I enjoyed our brief conversation as he dropped me off at work and picked me up! Mike has always been wonderful to me also, I have enjoyed all of you. You have truly been blessed !!! Thanks for being there! Sincerely, Karin Y
I am pleased with the service I received and will certainly take my Nissan back again when the need arises. Prior to my visit to integrity a few weeks ago I used another outfit, but will now use integrity. Thanks. Drew C
Your garage is fantastic!! I love going there. Dory
You did a great job on fixing my truck and handling the extended warranty. Thanks for saving me thousands of dollars!!! Ray G
Hi Nate, Thanks for the email. The service on the GMC was great, we took it on a holiday road trip to California. Also, I’m so impressed with your staff in the office…very professional and kind. I’m planning on bringing our other car in as well. Thanks for the gift certificate! I appreciate you guys! mh
All of the repairs that were done on my Accord were done to my expectations! I would like to thank Mike and your technicians for their time and patience as well as your shuttle driver for taking the time to actually look at my car. Honda sent me a way after one test drive and told me that nothing was wrong with my car. I have referred some of my fellow workers to u guys for repairs and maintenance on there vehicles. I just wanted to take a moment to thank you and your team for the wonderful job and the customer care that was shown towards me and my dad. I will return for further maintenance in the future. Thanks again, Anthony F
Thank you for sending the email as well as the card we received in the mail. I was very impressed with the service we received at your shop and have already referred a couple of friends to your shop also. Thank you for the oil service you provided as well as the wonderful costumer service. The customer service greatly surpassed any I have received from auto servicing companies. I was also impressed with the facilities you provided. Everything was neat and clean. Thank you again. Kimberly
I am truly in awe of this quality of service. I have never had such a positive experience with an auto shop – “integrity” is clearly not just a marketing brand for your company. To go to the lengths you have to same me money, even to the extent of providing me with the telephone number of an alternative service dealer, is quite remarkable and the three people I’ve already told were all blown away that a car repair shop would do that. Thank you again! Tim Sneath
Thanks for the follow-up email. The pathfinder is running great and I really appreciate the detail that your shop performed on my vehicle. Thanks again, Ellis
I recently brought my 1994 Ford Explorer in for repair of an oil leak that had been problematic for some time (in January/February 2006, I had the vehicle worked on for this same problem by another auto repair shop and, after spending considerable time and money, the problem persisted). Your technicians properly diagnosed the problems (not surprising but the same issues that I had paid the other repair shop to fix) and provided excellent service repairing the vehicle. The staff was extremely professional and most accommodating in terms of providing transportation to and from the service center and keeping me appraised of the status of the ongoing repairs. I might add, the final cost was even slightly less than the original estimate. I don't think that has ever happened to me before. The bottom line is that I am extremely pleased with the quality of work that was performed and with professionalism your technicians and staff displayed. It is gratifying to finally find a auto repair facility that is honest and trustworthy. Rest assured, I will be using your services for any future auto repair needs. Richard V
Just recently had my car repaired at Integrity Automotive here in Issaquah. Their customer service, knowledge, and general attentiveness were a nice surprise. Estimates were accurate and my emails were quickly returned. Although auto repairs are almost always a topic visited with apprehension, it was nice to have some honest feedback and above all, quality work completed. We are VERY satisfied with our service, and especially impressed with Mr.Foxall who explained everything in layman's terms down to the last cent. Marietta S
Today I dropped off our ’01 Jeep Grand Cherokee Limited for you to diagnose our steering problem and I just wanted to tell you how impressed I was with your service. Although you were unable to diagnose the exact problem, you recommended we take the vehicle into a Jeep authorized dealer and I truly appreciate your honesty. In today’s auto repair industry it can be very difficult to find a trustworthy mechanic. Not only did you not charge us, but you also washed our vehicle!! You can be assured that all our future car services will be through your company. Best Regards, Cory & Myla
I was recommended to integrity by my Mom, and I couldn’t believe how great your place is. Front desk was so friendly and welcoming, and I was surprised when the truck had also been hand washed just for having the rear view mirror put back on, also I was pleasantly surprised by what the charge was, very reasonable, I’ve decided to always bring my cars to you. Thank You Again, Lori P
I just wanted to let you know how impressed I was with Integrity Auto Repair on my recent visit. I had made an appointment, and was pleasantly greeted by you. I was told the oil change would take about 30 minutes. I was asked if I need a ride, or was going to wait. I was directed to your waiting room where I was surprised to find a computer, so I could catch up on my E-mails, and refreshments (complimentary) while I was waiting. When the bill came, I was informed of the agreed upon price, what was needed, and the next time I needed to bring my Trailblazer back for service. You have won a new customer, but most important, have won a satisfied customer who has told at least ten other people of my wonderful experience. Best regards, Andy
I was very pleased with the service I received when I had my Passat in for a brake job. FYI, the dealership quoted me a price almost double the amount you charged, so needless to say that added to my pleasure.
What pleases me most, however, is that I've found a reliable shop I can trust for future maintenance and repair. I will come back. Thanks! Sincerely, LaVonne J
I am so thankful to have found a repair shop that I feel I can trust. P.S. Thank you for your shuttle service! Additional transportation has always been a huge issue when my car is in the shop. Patricia W
Thank you very much for your follow-up. We were pleased with the repair work done. I work in Issaquah and the drop off to work was very helpful. Thank you. Sincerely, Ann C
I really appreciate the service oriented attitude of your company and your employees towards its customers. Thanks for the good work. Good Wishes, Harsh
I want to thank you and compliment you on your team at Integrity. From the front desk personnel to your service manager to the shuttle driver, they all exemplify customer service excellence through their professionalism, friendliness, and attention to detail. Thank you, Chad H
I am very pleased with the service I received. I have a work schedule that gives me only a few hours during the day to take care of car problems, as I use my car to do my job, and I was told they could finish the repairs in that amount of time and they did. As a single woman, I wanted to find a place that I could consistently take my car and know that I would be told the truth and I believe I found it. From the music played in your waiting room, I assume that this is a Christian run business, and that was important to me too. Thanks again, for giving me peace of mind in this area. Jill N
I was very impressed with your shop - personnel, courtesy waiting room and work exceeded my expectations. Loved the gratis car wash! I think your shop is excellent in all regards and will tell others of my satisfaction. Thanks, Irma M
I was very pleased with the service I received. Thanks very much. Marc F
Thank you so much for your kindness... Barbara A
Wow! Thank you very much! Sarah
Thanks, very professional outfit. Tim
The work was excellent and I haven't had a problem since. Dick S
Our first experience with your company was a positive one! Thanks again! Tim G
I was very happy with your Auto Shop and plan to use your services in the future. Thanks, Sue
Thank you for the service that you provided, and I will be back for my next service. Larry Snyder
We appreciate your service and plan on returning when we need work done again. Guy D
Your staff was very courteous and professional. Sincerely, Kris
I appreciate the extra effort you put in to take care of my car. Bill
I was very impressed with the service that we received. When the opportunity, or unfortunate event, presents itself we plan to return to Integrity Auto Repair. Thank you again. Sincerely, Kira S
Your crews and their service are simply great. Thanks, Albert
I’ll see you the next time I need work done on my vehicle. You have great service! Patty R
Thanks very much for your service. I am happy with my experience at Integrity, and I plan to have some of the issues you listed on the invoice taken care of. Thanks! Best Regards Nick G
I will definitely consider your company the next time I'm looking for service. Your custormer service actually exceeded my expectations. Thank you. Regards, Dmitri
I had a very nice experience, bringing my Subaru to you. I was very impressed by the staff you have. Thank you, Robert & Alma M
I was very pleased with the service I received. Casey Davis
The work done on my car was great. Thank you, Jennifer H
Thanks so much for great service! We would love to continue business with you. Thanks again. Ken and Dian W
I was very impressed with your service and your facility and will consider having any further work done there. Shirley E
I intend to bring both of our cars to Integrity. I was very impressed by your service. Randy J
Thank you. I feel my trust has been placed correctly with your shop, and appreciate the work your mechanics did with my Ranger. Matthew S
We were very pleased with the repair work that was done, and also happy that it was accomplished very promptly right around the Thanksgiving weekend. Our son and his family live in Issaquah and we have already recommended you as a good place to patronize. Sincerely, Brian W
I am pleased with the service received from your place. Thanks, Atul D
I was happy with the service on my Hondas… I enjoyed your coffee; even it was good. Thank you, Joe A
Everything was great. Mike was very professional and the entire staff did a great job. You should be proud to have such a great team working for you. Thanks a lot, Gabe P
I am very happy with the service that I received at Integrity Auto Repair. Thank you Nathan C
Your staff was very nice and pleasant to deal with and I feel comfortable that they did take good care of my car. Thank you again for following up. I will think of you in the future should I need service again. Regards, Sherry
The service was great. I have recommended your shop to co-workers. Vikki
Thank you for the follow up. The work was done well and promptly. I will consider your shop for my future needs. Dave G
Thank you - you are living up to your name and I will recommend you! Linda R
I was very pleased with the service by your shop and I would love to come back for other services in the future. Thank you. Shuping G
Thanks Nate. You are my service center of choice now. Steven
The service experience went well. I was suspecting possible rear wheel bearing problems, but it turned out to be tire wear due to alignment. Tires were switched to the front and the noise moved along with it. Glad you didn't just go ahead with wheel bearings when that wasn't the issue, other shops may have done so. Jim R
Everyone was so friendly and helpful…It is nice to find a place that shows a genuine interest in the customers and their vehicles. Thank you again for touching base and I look forward to working with you again. Katie D
Thanks for your great customer service and responsiveness to the customer's needs. I will definitely be a regular customer. Fred S
